“They tracked where my money went and gave me a clear path forward. Fast, professional, and incredibly helpful.”
Private blockchain intelligence for fraud victims
Funds Recovery Service. Report an Online Scam
Lost money to an online scam, investment fraud, or crypto scam? Refund Assist helps trace transactions, organize evidence, and understand your options.
- Encrypted submission
- PIPEDA compliant
- SOC 2 Type II
- 11AM–7PM ET
- No upfront fees
- Case review before acceptance
- Clear fees explained before work begins
Important distinction
We do not reverse blockchain transactions. We trace, document, and guide.
Crypto & digital assets
Wallets, transaction hashes, exchanges, bridges, mixers, and suspicious fund movement.
Evidence-based reports
Structured documentation for victims, institutions, counsel, and reporting workflows.
Canadian support
10-40 WEST WILMOT ST., RICHMOND HILL ON L4B 1H8
Case review and transaction tracing
Case Review, Transaction Tracing & Evidence
Refund Assist reviews the details and records you provide, analyzes relevant payment and transaction activity, and helps organize evidence for discussions with financial institutions or other relevant organizations.
For cryptocurrency cases, blockchain analysis may provide additional information about recorded transfers and wallet activity.
Analysis cannot guarantee that funds will be identified or recovered.
Types of Online Financial Fraud We Assist With
Investment & Trading Scams
We assist with reviewing cases involving fraudulent investment platforms, deceptive brokers, and online trading schemes. Our process focuses on financial records, transaction history, and relevant supporting evidence.
Cryptocurrency Scams
Cryptocurrency transactions can leave digital records that may help establish the movement of funds. We examine available blockchain information and organize findings to support further action.
Online Payment & Financial Scams
We review cases involving deceptive online payments, fraudulent financial transactions, and related digital evidence to help clients understand available options.
Job, Task & Romance Scams
We assist with assessing financial losses connected to fraudulent employment offers, online task schemes, and relationship-based financial deception.
Four-step process
How We Assist With Your Case
Case Assessment
We review the circumstances of your case, assess the available information, and identify practical next steps.
Evidence & Transaction Analysis
Our team examines financial transactions, digital records, and relevant communications to prepare a structured evidence file.
Institutional Coordination
We assist with preparing documentation and coordinating relevant submissions to financial institutions, payment providers, and appropriate authorities.
Next-Step Guidance
We help clients understand relevant procedures, organize supporting documentation, and plan next steps throughout their case.
Reporting and next steps
What to Do If You've Been Scammed Online
If you've been scammed out of money, act promptly. Taking the right steps early may help protect your accounts and preserve important evidence.
- Contact your bank or payment provider.
- Secure your financial and online accounts.
- Preserve transaction records and communications.
- Report suspected fraud to the appropriate official authorities.
- Consider a professional case assessment to understand additional options.
Contacting Refund Assist is not the same as filing an official police or government report.
Forensic report preview
Turn fragmented evidence into a structured investigation file.
A clear report helps organize the timeline, wallet data, transaction paths, suspected services, case notes, and realistic next-step options.
Transaction path
Source wallet, intermediary wallets, exchanges, bridges, and destination clusters.
Evidence timeline
Chronological structure for transfers, communication, fake platform activity, and reporting history.
Actionable notes
Practical next steps based on the findings, not generic promises or pressure tactics.
Why choose us
Professional Support Through Every Stage
Individual Case Assessment
A review focused on the specific circumstances and information available in your case.
Financial Transaction Analysis
A structured look at payment records, transaction history, and relevant digital information.
Structured Evidence Documentation
Clear organization of records and communications that may be useful for further action.
Ongoing Case Support
Practical guidance as you understand and navigate available next steps.
Frequently Asked Questions
What does a case review cost?
Some services may be free while others may require payment. We will tell you about any costs before providing a service. Payments are final unless otherwise agreed in writing.
Is my case eligible for review?
Our intake is for cases with losses of at least $2,000. Under our Terms, you must be at least 18 (or have parent or guardian consent) and legally competent to enter an agreement. We do not accept U.S. citizens or residents. A review does not guarantee recovery.
What happens after I send an enquiry?
Our team reviews the information and follows up about your case and possible next steps. If a service has a fee, we explain the cost before it begins. Submitting an enquiry does not guarantee a particular outcome.
Can Refund Assist guarantee my money back?
No. We cannot guarantee a particular outcome. We review the available evidence, analyze relevant information, and explain realistic next steps.
What should I do if I've been scammed online?
Contact the relevant financial institution promptly, secure your accounts, preserve records, and report suspected fraud to the appropriate official authorities.
How can I report an online scam in Canada?
Contact your financial institution and use the appropriate Canadian police, government, or fraud-reporting channel for the incident. Refund Assist is an independent private service, not an official reporting authority.
Which cases can I submit?
You can request a review for an online financial scam involving losses of $2,000 or more. This service is for people who are neither U.S. citizens nor U.S. residents. We assess each case before offering further services.
Can cryptocurrency transactions be traced?
Blockchain transactions can contain recorded information that may help analyze the movement of funds. Tracing does not guarantee that funds can be recovered.
What evidence is needed after an online scam?
Keep transaction records, payment receipts, messages, emails, platform URLs, screenshots, wallet addresses, and a clear timeline whenever available.
What happens after I submit?
Your enquiry goes to our team for review. Include your contact details so the team can follow up and discuss the next steps.
Is the case review free?
Yes. The initial case review is free. If we offer further services, we explain any fees before work begins.
Private intake
Submit your case for a free initial review.
The stronger your evidence, the more useful the tracing analysis can be. Prepare wallet addresses, transaction hashes, screenshots, platform URLs, chat logs, emails, and payment records.
- Secure intake for online fraud and crypto loss cases.
- Initial feasibility check before deeper forensic work.
- Clear explanation of what can and cannot be done.
- No guaranteed results or misleading promises.